Purchase conditions
To process an order in the online store https://claudiadipaolo.com/, it will be essential to accept the following terms and conditions:
ID
The General Contracting Conditions contained in this document are applicable to all commercial transactions carried out through the website https://claudiadipaolo.com/, whose owner CDP LUXURY AND BEAUTY SL, domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo), with CIF B87859666 REGISTRATION DATA: Mercantile Registry of Toledo, Volume 1138 Book 0, Page 24, Page TO-4/55/Inscription 1ª.
For the purposes of this document, the contact telephone number is 657892733 and the contact email is concierge@lexclusivite.com
INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights related to industrial and intellectual property (by way of example and not limitation: trademarks, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained on the website www.claudiadipaolo .com is the property of CDP LUXURY AND BEAUTY SL, or the representative companies and manufacturers of the products offered, therefore they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
Without the prior written and reliable authorization of CDP LUXURY AND BEAUTY SL, or, where appropriate, the representative or manufacturer of the rights-holder product, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that exceeds of a normal and necessary use for the visit of the page and the use of the services offered.
Access to the products supplied does not imply, on the part of CDP LUXURY AND BEAUTY SL, a waiver, transmission or total or partial assignment of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or communication. information on these contents without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such contents, provided that said right is exercised according to the principles of good faith and as long as the intellectual and industrial property of the owner of such rights is kept unaltered, it is used for non-commercial purposes and exclusively for the user's personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.
PURPOSE AND ACTIVITY
CDP LUXURY AND BEAUTY SL, through its website, is dedicated to the provision of services and the sale and distribution of products related to the world of beauty.
UPDATE OF THE WEB SITE REFERRED TO RECRUITMENT
CDP LUXURY AND BEAUTY SL, reserves the right to make modifications and updates on the products, prices, promotions and other conditions contained in https://claudiadipaolo.com, although the modifications made in the prices will not affect the orders placed with prior to such modifications.
CDP LUXURY AND BEAUTY SL, within its means, ensures that the information offered on the website is true and appears without typographical errors. In the event of a typographical error, beyond the control of CDP LUXURY AND BEAUTY SL, it will be corrected immediately. If it happens that a client decides to make a purchase based on an error of this type, CDP LUXURY AND BEAUTY SL, will immediately inform them of said error, both parties being able to terminate the purchase at no cost as long as the existence of said error is justified. mistake.
LANGUAGE AND DURATION OF CONTRACT. MINIMUM HIRING AGE
Regardless of the possible translations of the section of these general conditions of sale, the official language of the contract will always be the Spanish version.
As contract duration we understand all the phases between the request of the initial order until the effective delivery of the requested goods by CDP LUXURY AND BEAUTY SL, and the total payment of the agreed price by the client.
According to article 1263 of the Civil Code, unemancipated and disabled minors cannot enter into distance purchase contracts without the express consent of their parents or guardians.
By accepting these general conditions of sale, the Client declares to be of legal age (at least 18 years) and to have the legal capacity to acquire the services and/or products offered through the web, and that he understands the conditions. general in its entirety.
LEGAL WARRANTY AND AFTER SALES SERVICE
As a consumer, the Customer of our Online Store has, apart from the rights described herein, all legal rights under Spanish and European legislation regarding the sale of consumer goods. We inform you that these legal rights can never be affected by these "General Conditions of Sale".
In any case of a defective product, we inform you that according to current regulations, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for the lack of conformity that is manifested within a period of two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
PRODUCT DESCRIPTION ACCURACY
Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store, our company does not expressly guarantee the total accuracy, reliability or completeness of said information, which could sometimes be altered by differences in the settings of the different types of browsers used to access our online store.
In any case that the client considers that the purchased product does not correspond exactly to the item shown in the catalog of our online store, he may return it according to the terms and manner described here (see the "Returns and cancellations" section) without being able to claim anything else in concept of damages or losses.
HOW TO BUY
By consulting our website you can find out about our products and prices, adding your selection to the CART by selecting “ADD TO CART”.
Once this selection is complete, in the Order process, you can review the status of your order and/or modify its content, as well as "CONTINUE SHOPPING".
When you consider the selection process finished, continue to the next Step "PROCESS ORDER", completing the mandatory fields marked.
Once finished, fill in the required fields regarding the means of payment.
Check that all the purchase data and other conditions are correct and finalize the purchase, once the Purchase Conditions have been read and accepted, by marking "PAY".
After order confirmation, you will be sent an order confirmation notice.
PAYMENT METHODS.
The forms of payment can be through:
1 - By credit card through the virtual POS
2 - By bank transfer to the account of CDP LUXURY AND BEAUTY SL ES81 3081 0233 7611 0642 4524. For payment by bank transfer it will be necessary to send an email to the email address concierge@lexclusivite.com indicating in the concept the number of order.
3-PayPal
The person responsible for any transaction with payment cards through this payment gateway is CDP LUXURY AND BEAUTY SL
SECURITY OF TRANSACTIONS
CDP LUXURY AND BEAUTY SL uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtain data for the purpose of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted via electronic communications.
SECURE PAYMENT
SECURITY AND PRIVACY
The website https://claudiadipaolo.com/ uses the SSL (Secured Sockets Layer) protocol with 256-bit certificates on all the pages of its website, which guarantees the confidentiality of the data provided, by means of the encryption of the information that circulates on the Internet in such a way that it is not readable or can be captured by third parties.
CDP LUXURY AND BEAUTY SL does not have access at any time to the bank details that you enter, since they are inserted directly into secure pages of the bank or Paypal, depending on the case chosen for payment.
PAYMENT METHODS
We offer the two forms of payment most demanded by online store users:
PAYMENT BY CREDIT OR DEBIT CARD
Payment made through the Redsys POS of Banco Santander.
VISA and MASTERCARD Credit or Debit cards are accepted.
The data is inserted into the secure server of the bank of your card.
The communication is encrypted with https protocol. CDP LUXURY AND BEAUTY SL will never ask you for your credit card information. The system will redirect you to the page of your bank that will validate the data and confirm the payment.
PAY THROUGH YOUR PAYPAL ACCOUNT
Secure payment system through the Internet.
The Paypal website works with the https protocol. CDP LUXURY AND BEAUTY SL will never ask you for your Paypal credentials.
The system will connect with Paypal and after confirming your account details, the system will redirect you to our website that will confirm the order.
SHIPPING AND DELIVERY
CDP LUXURY AND BEAUTY SL, undertakes to deliver the goods purchased by the User, at the address indicated by the User for this purpose in the order form. In case of omission or error in the completion of said data, CDP LUXURY AND BEAUTY SL, is not responsible for the inconveniences caused and the resulting reshipment expenses will be borne by the User. In no case will shipments be made to post office boxes and booths.
CDP LUXURY AND BEAUTY SL Ships to all the countries of the European Union, England and Andorra included, except the Canary Islands.
CDP LUXURY AND BEAUTY SL sends all its orders through Correos Express. Delivery in Spain is made in an approximate period between 24 and 72 working hours from the admission of the order.
For the rest of the EU countries the delivery period is 4 to 6 business days.
CDP LUXURY AND BEAUTY SL, does not make international orders outside the European Union.
Remember that you can indicate a delivery address other than the billing address.
Once the purchase is complete, you will receive an e-mail with the order details. Otherwise, check your spam folder or contact us.
Shipping costs
Shipping costs include packaging, handling and shipping of the product. For Spain (except Ceuta and Melilla), Portugal, the Balearic Islands, shipping costs are included in the price for purchases over €60. For purchases of less than €60, shipping costs will be €5.80.
For the rest of the EU countries, Ceuta and Melilla, shipping costs will be €9.80 for orders under €120 and will be included in the price for purchases over said amount.
Ceuta and Melilla: orders to these areas are exempt from 21% VAT, although it is possible that the local government may impose some type of tax.
Customs Clearance: Taxes generated at destination due to customs clearance will be paid by the recipient
CDP LUXURY AND BEAUTY SL, reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail manifest harm to the User.
The responsibility for the articles is ours until the shipment is received by the client, except in the case that the client expressly chooses a different shipping method from the one proposed by CDP LUXURY AND BEAUTY SL, in which case our responsibility would end at the moment of the collection of the shipment in our warehouse.
In the event that reasons of force majeure do not allow the delivery of the order within the established period, CDP LUXURY AND BEAUTY SL, undertakes to inform the User as soon as possible of the new expected delivery date, leaving CDP LUXURY AND BEAUTY SL , in this case, released from the commitment indicated in the previous section.
If the courier company could not make the delivery due to not finding a person to receive the shipment at the indicated destination, the courier company itself will provide instructions to the User to agree on a new delivery date.
At the time of receipt, the User must verify that the order matches the quantity and type of product requested. If there is any discrepancy, the user must follow the instructions in section 8 of these Conditions.
Depending on the delivery method selected by the customer, there will be shipping costs that will always be added to the final purchase price. However, the Client will always be informed before confirming his order of the associated shipping costs. The acceptance of the "General Conditions of Sale" by the client will always imply the acceptance of the shipping costs by the client, which will be shown in the order processing process.
RETURNS AND CANCELLATIONS.
RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your order, you have a period of 15 calendar days, counting from the date of issue of the order, to return it. In informative mode, we let you know that the withdrawal period of 15 calendar days is higher than the minimum period of 14 calendar days established by current regulations (According to art. 68-79 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and with their initial packaging.
To exercise your right of withdrawal, you can request it within your personal area in the "ORDER HISTORY" section by selecting the order and item you wish to return. You can also contact us using the contact details that appear in the "Purchase Cancellation" section below. Likewise, if you wish, you can exercise your right of withdrawal using the following form by sending it to us by email or postal mail.
We inform you that in the event that you exercise your right of withdrawal, the cost of the return will be borne by you.
You can contact customer service to help you manage the return.
Refund
If the payment was made by Bank Transfer, the refund to the client's account will be made in the shortest time possible from the receipt and approval of the withdrawal request by CDP LUXURY AND BEAUTY SL
If the payment was made through a Bank Card, the refund will be made to the same card.
If the payment was made through Paypal, the refund will be made to the Paypal account.
Cancellation of Purchases.
The user can cancel the purchase process as long as it has not been fully processed. In order to ensure said cancellation by the client, it is advisable to immediately contact CDP LUXURY AND BEAUTY SL by email at concierge@lexclusivite.com email CDP LUXURY AND BEAUTY SL domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo) or by phone, 925 221226
DATA PROTECTION
Generalities. In compliance with the provisions of current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by CDP LUXURY AND BEAUTY SL, as the data controller for the purpose of administrative management, commercial and fiscal of the orders placed through our online store as well as the commercial actions derived from the management of our clients.
We inform you that in compliance with current regulations, your data will be communicated to the courier companies and other transport companies that will carry out the home delivery service under our order. Our company will take all the necessary measures to guarantee compliance with current regulations on data protection regarding the data of our clients by our suppliers.
Likewise, we inform you that except legal obligation or express consent on your part, CDP LUXURY AND BEAUTY SL will not transfer your data to third parties other than those, where appropriate, identified here.
You have the right to obtain confirmation as to whether CDP LUXURY AND BEAUTY SL is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary, as well as exercise other rights included in the regulations in the manner explained in the additional information. You can exercise the aforementioned rights in the terms established in current regulations by contacting CDP LUXURY AND BEAUTY SL by email at concierge@lexclusivite.com, postal mail (CDP LUXURY AND BEAUTY SL domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo)) or by phone, 925 221226
Likewise, you can request additional detailed information about our data protection policy from the same contact information.
Likewise, you can consult additional data protection information at this link.
Legal scope of use of customer email addresses. Customers, by registering as such and purchasing our products, will receive promotions by e-mail as well as information bulletins about news. This service is subject to the provisions of article 21.2 of Law 34/2002, on Services of the Information Society and electronic commerce, modified by Law 32/2003, of November 3, General Telecommunications that authorizes the Sending commercial communications electronically when there is a prior contractual relationship and products or services similar to those that were contracted are advertised. However, all commercial communications sent by CDP LUXURY AND BEAUTY SL, will be clearly identifiable as such through the reference "advertising" at the beginning of the body of the message and will identify CDP LUXURY AND BEAUTY SL as the entity responsible for the shipment. Each shipment will provide a simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail.
APPLICABLE LEGISLATION
Commercial transactions carried out with CDP LUXURY AND BEAUTY SL are subject to Spanish legislation.
Laws applicable to the matter:
Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of disputes in matters of consumption
Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
Regulation (EU) No. 524/2013 of the Parliament and of the Council of May 21, 2013
Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Law 32/2003, of November 3, General Telecommunications.
Law 7/96, of January 15, on the Regulation of Retail Trade (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, reforming Law 7 /1996 and Law 1/2010, of March 1, reform of Law 7/1996)
Law 7/1998 on General Contract Conditions
How many legal provisions are applicable.
In case of conflict or disagreement in the interpretation or application of these General Conditions of Contract, the Courts or Tribunals that hear the matter will be those established by the applicable regulations regarding jurisdiction.
ONLINE DISPUTE RESOLUTION
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. between the consumer and our business. Access to said online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/."
The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process, you can consult the following link: https://webgate.ec.europa.eu/odr/.
ID
The General Contracting Conditions contained in this document are applicable to all commercial transactions carried out through the website https://claudiadipaolo.com/, whose owner CDP LUXURY AND BEAUTY SL, domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo), with CIF B87859666 REGISTRATION DATA: Mercantile Registry of Toledo, Volume 1138 Book 0, Page 24, Page TO-4/55/Inscription 1ª.
For the purposes of this document, the contact telephone number is 657892733 and the contact email is concierge@lexclusivite.com
INTELLECTUAL AND INDUSTRIAL PROPERTY
The rights related to industrial and intellectual property (by way of example and not limitation: trademarks, logos, texts, photographs, icons, images, as well as graphic design, source code and other software elements contained on the website www.claudiadipaolo .com is the property of CDP LUXURY AND BEAUTY SL, or the representative companies and manufacturers of the products offered, therefore they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
Without the prior written and reliable authorization of CDP LUXURY AND BEAUTY SL, or, where appropriate, the representative or manufacturer of the rights-holder product, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that exceeds of a normal and necessary use for the visit of the page and the use of the services offered.
Access to the products supplied does not imply, on the part of CDP LUXURY AND BEAUTY SL, a waiver, transmission or total or partial assignment of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or communication. information on these contents without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such contents, provided that said right is exercised according to the principles of good faith and as long as the intellectual and industrial property of the owner of such rights is kept unaltered, it is used for non-commercial purposes and exclusively for the user's personal information.
The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.
PURPOSE AND ACTIVITY
CDP LUXURY AND BEAUTY SL, through its website, is dedicated to the provision of services and the sale and distribution of products related to the world of beauty.
UPDATE OF THE WEB SITE REFERRED TO RECRUITMENT
CDP LUXURY AND BEAUTY SL, reserves the right to make modifications and updates on the products, prices, promotions and other conditions contained in https://claudiadipaolo.com, although the modifications made in the prices will not affect the orders placed with prior to such modifications.
CDP LUXURY AND BEAUTY SL, within its means, ensures that the information offered on the website is true and appears without typographical errors. In the event of a typographical error, beyond the control of CDP LUXURY AND BEAUTY SL, it will be corrected immediately. If it happens that a client decides to make a purchase based on an error of this type, CDP LUXURY AND BEAUTY SL, will immediately inform them of said error, both parties being able to terminate the purchase at no cost as long as the existence of said error is justified. mistake.
LANGUAGE AND DURATION OF CONTRACT. MINIMUM HIRING AGE
Regardless of the possible translations of the section of these general conditions of sale, the official language of the contract will always be the Spanish version.
As contract duration we understand all the phases between the request of the initial order until the effective delivery of the requested goods by CDP LUXURY AND BEAUTY SL, and the total payment of the agreed price by the client.
According to article 1263 of the Civil Code, unemancipated and disabled minors cannot enter into distance purchase contracts without the express consent of their parents or guardians.
By accepting these general conditions of sale, the Client declares to be of legal age (at least 18 years) and to have the legal capacity to acquire the services and/or products offered through the web, and that he understands the conditions. general in its entirety.
LEGAL WARRANTY AND AFTER SALES SERVICE
As a consumer, the Customer of our Online Store has, apart from the rights described herein, all legal rights under Spanish and European legislation regarding the sale of consumer goods. We inform you that these legal rights can never be affected by these "General Conditions of Sale".
In any case of a defective product, we inform you that according to current regulations, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for the lack of conformity that is manifested within a period of two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
PRODUCT DESCRIPTION ACCURACY
Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store, our company does not expressly guarantee the total accuracy, reliability or completeness of said information, which could sometimes be altered by differences in the settings of the different types of browsers used to access our online store.
In any case that the client considers that the purchased product does not correspond exactly to the item shown in the catalog of our online store, he may return it according to the terms and manner described here (see the "Returns and cancellations" section) without being able to claim anything else in concept of damages or losses.
HOW TO BUY
By consulting our website you can find out about our products and prices, adding your selection to the CART by selecting “ADD TO CART”.
Once this selection is complete, in the Order process, you can review the status of your order and/or modify its content, as well as "CONTINUE SHOPPING".
When you consider the selection process finished, continue to the next Step "PROCESS ORDER", completing the mandatory fields marked.
Once finished, fill in the required fields regarding the means of payment.
Check that all the purchase data and other conditions are correct and finalize the purchase, once the Purchase Conditions have been read and accepted, by marking "PAY".
After order confirmation, you will be sent an order confirmation notice.
PAYMENT METHODS.
The forms of payment can be through:
1 - By credit card through the virtual POS
2 - By bank transfer to the account of CDP LUXURY AND BEAUTY SL ES81 3081 0233 7611 0642 4524. For payment by bank transfer it will be necessary to send an email to the email address concierge@lexclusivite.com indicating in the concept the number of order.
3-PayPal
The person responsible for any transaction with payment cards through this payment gateway is CDP LUXURY AND BEAUTY SL
SECURITY OF TRANSACTIONS
CDP LUXURY AND BEAUTY SL uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtain data for the purpose of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data will always be transmitted through a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted via electronic communications.
SECURE PAYMENT
SECURITY AND PRIVACY
The website https://claudiadipaolo.com/ uses the SSL (Secured Sockets Layer) protocol with 256-bit certificates on all the pages of its website, which guarantees the confidentiality of the data provided, by means of the encryption of the information that circulates on the Internet in such a way that it is not readable or can be captured by third parties.
CDP LUXURY AND BEAUTY SL does not have access at any time to the bank details that you enter, since they are inserted directly into secure pages of the bank or Paypal, depending on the case chosen for payment.
PAYMENT METHODS
We offer the two forms of payment most demanded by online store users:
PAYMENT BY CREDIT OR DEBIT CARD
Payment made through the Redsys POS of Banco Santander.
VISA and MASTERCARD Credit or Debit cards are accepted.
The data is inserted into the secure server of the bank of your card.
The communication is encrypted with https protocol. CDP LUXURY AND BEAUTY SL will never ask you for your credit card information. The system will redirect you to the page of your bank that will validate the data and confirm the payment.
PAY THROUGH YOUR PAYPAL ACCOUNT
Secure payment system through the Internet.
The Paypal website works with the https protocol. CDP LUXURY AND BEAUTY SL will never ask you for your Paypal credentials.
The system will connect with Paypal and after confirming your account details, the system will redirect you to our website that will confirm the order.
SHIPPING AND DELIVERY
CDP LUXURY AND BEAUTY SL, undertakes to deliver the goods purchased by the User, at the address indicated by the User for this purpose in the order form. In case of omission or error in the completion of said data, CDP LUXURY AND BEAUTY SL, is not responsible for the inconveniences caused and the resulting reshipment expenses will be borne by the User. In no case will shipments be made to post office boxes and booths.
CDP LUXURY AND BEAUTY SL Ships to all the countries of the European Union, England and Andorra included, except the Canary Islands.
CDP LUXURY AND BEAUTY SL sends all its orders through Correos Express. Delivery in Spain is made in an approximate period between 24 and 72 working hours from the admission of the order.
For the rest of the EU countries the delivery period is 4 to 6 business days.
CDP LUXURY AND BEAUTY SL, does not make international orders outside the European Union.
Remember that you can indicate a delivery address other than the billing address.
Once the purchase is complete, you will receive an e-mail with the order details. Otherwise, check your spam folder or contact us.
Shipping costs
Shipping costs include packaging, handling and shipping of the product. For Spain (except Ceuta and Melilla), Portugal, the Balearic Islands, shipping costs are included in the price for purchases over €60. For purchases of less than €60, shipping costs will be €5.80.
For the rest of the EU countries, Ceuta and Melilla, shipping costs will be €9.80 for orders under €120 and will be included in the price for purchases over said amount.
Ceuta and Melilla: orders to these areas are exempt from 21% VAT, although it is possible that the local government may impose some type of tax.
Customs Clearance: Taxes generated at destination due to customs clearance will be paid by the recipient
CDP LUXURY AND BEAUTY SL, reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail manifest harm to the User.
The responsibility for the articles is ours until the shipment is received by the client, except in the case that the client expressly chooses a different shipping method from the one proposed by CDP LUXURY AND BEAUTY SL, in which case our responsibility would end at the moment of the collection of the shipment in our warehouse.
In the event that reasons of force majeure do not allow the delivery of the order within the established period, CDP LUXURY AND BEAUTY SL, undertakes to inform the User as soon as possible of the new expected delivery date, leaving CDP LUXURY AND BEAUTY SL , in this case, released from the commitment indicated in the previous section.
If the courier company could not make the delivery due to not finding a person to receive the shipment at the indicated destination, the courier company itself will provide instructions to the User to agree on a new delivery date.
At the time of receipt, the User must verify that the order matches the quantity and type of product requested. If there is any discrepancy, the user must follow the instructions in section 8 of these Conditions.
Depending on the delivery method selected by the customer, there will be shipping costs that will always be added to the final purchase price. However, the Client will always be informed before confirming his order of the associated shipping costs. The acceptance of the "General Conditions of Sale" by the client will always imply the acceptance of the shipping costs by the client, which will be shown in the order processing process.
RETURNS AND CANCELLATIONS.
RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your order, you have a period of 15 calendar days, counting from the date of issue of the order, to return it. In informative mode, we let you know that the withdrawal period of 15 calendar days is higher than the minimum period of 14 calendar days established by current regulations (According to art. 68-79 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and with their initial packaging.
To exercise your right of withdrawal, you can request it within your personal area in the "ORDER HISTORY" section by selecting the order and item you wish to return. You can also contact us using the contact details that appear in the "Purchase Cancellation" section below. Likewise, if you wish, you can exercise your right of withdrawal using the following form by sending it to us by email or postal mail.
We inform you that in the event that you exercise your right of withdrawal, the cost of the return will be borne by you.
You can contact customer service to help you manage the return.
Refund
If the payment was made by Bank Transfer, the refund to the client's account will be made in the shortest time possible from the receipt and approval of the withdrawal request by CDP LUXURY AND BEAUTY SL
If the payment was made through a Bank Card, the refund will be made to the same card.
If the payment was made through Paypal, the refund will be made to the Paypal account.
Cancellation of Purchases.
The user can cancel the purchase process as long as it has not been fully processed. In order to ensure said cancellation by the client, it is advisable to immediately contact CDP LUXURY AND BEAUTY SL by email at concierge@lexclusivite.com email CDP LUXURY AND BEAUTY SL domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo) or by phone, 925 221226
DATA PROTECTION
Generalities. In compliance with the provisions of current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by CDP LUXURY AND BEAUTY SL, as the data controller for the purpose of administrative management, commercial and fiscal of the orders placed through our online store as well as the commercial actions derived from the management of our clients.
We inform you that in compliance with current regulations, your data will be communicated to the courier companies and other transport companies that will carry out the home delivery service under our order. Our company will take all the necessary measures to guarantee compliance with current regulations on data protection regarding the data of our clients by our suppliers.
Likewise, we inform you that except legal obligation or express consent on your part, CDP LUXURY AND BEAUTY SL will not transfer your data to third parties other than those, where appropriate, identified here.
You have the right to obtain confirmation as to whether CDP LUXURY AND BEAUTY SL is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary, as well as exercise other rights included in the regulations in the manner explained in the additional information. You can exercise the aforementioned rights in the terms established in current regulations by contacting CDP LUXURY AND BEAUTY SL by email at concierge@lexclusivite.com, postal mail (CDP LUXURY AND BEAUTY SL domiciled at Calle Teodoro Perez, Nº 2, CP 45.593 Bargas (Toledo)) or by phone, 925 221226
Likewise, you can request additional detailed information about our data protection policy from the same contact information.
Likewise, you can consult additional data protection information at this link.
Legal scope of use of customer email addresses. Customers, by registering as such and purchasing our products, will receive promotions by e-mail as well as information bulletins about news. This service is subject to the provisions of article 21.2 of Law 34/2002, on Services of the Information Society and electronic commerce, modified by Law 32/2003, of November 3, General Telecommunications that authorizes the Sending commercial communications electronically when there is a prior contractual relationship and products or services similar to those that were contracted are advertised. However, all commercial communications sent by CDP LUXURY AND BEAUTY SL, will be clearly identifiable as such through the reference "advertising" at the beginning of the body of the message and will identify CDP LUXURY AND BEAUTY SL as the entity responsible for the shipment. Each shipment will provide a simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail.
APPLICABLE LEGISLATION
Commercial transactions carried out with CDP LUXURY AND BEAUTY SL are subject to Spanish legislation.
Laws applicable to the matter:
Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11/EU, of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of disputes in matters of consumption
Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.
Regulation (EU) No. 524/2013 of the Parliament and of the Council of May 21, 2013
Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Law 32/2003, of November 3, General Telecommunications.
Law 7/96, of January 15, on the Regulation of Retail Trade (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, reforming Law 7 /1996 and Law 1/2010, of March 1, reform of Law 7/1996)
Law 7/1998 on General Contract Conditions
How many legal provisions are applicable.
In case of conflict or disagreement in the interpretation or application of these General Conditions of Contract, the Courts or Tribunals that hear the matter will be those established by the applicable regulations regarding jurisdiction.
ONLINE DISPUTE RESOLUTION
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. between the consumer and our business. Access to said online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/."
The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process, you can consult the following link: https://webgate.ec.europa.eu/odr/.